Refund policy

our satisfaction Guarantee

we are a small business that uses an on demand fulfilment method. This means we don't hold any inventory and only have items produced when you order it.

We do this to keep our costs low, and quality high - that way we can offer you amazing items at the lowest possible price

Because of this - we offer a 100% guarantee your item will arrive in perfect condition. if it doesn't - we'll offer a replacement or a refund with no questions asked.

Defect/Error Window: Claims must be submitted within 14 days of delivery for fast processing, though requests are generally accepted up to 180 days.

Condition: Defective returned items must be unused, unworn, unwashed, and in their original packaging.

Return Shipping: Customers are responsible for return shipping costs.

Non-Returnable Items: Hygienic items (tights, underwear, socks, swimsuits), samples, and correctly produced custom items.

Cancellations: Orders can only be canceled and refunded while they remain in "In Review" status before production begins.

Because we are a made to order business returns and refunds are only accepted in the above situation

All returns must be sent to 4 Ashen e66wy London